Always the correct part
We know our products
We ship Worldwide, all orders are fulfilled within 2 business days. The equipment is fully tested before being shipped. We use Worldwide DHL Express shipping, some orders may take up to 15 business days due to Covid19-related delays in international shipping.
If you received a severely damaged package from a shipping courier and believe that the product inside may be damaged, please do not accept it. In this case please contact our support team via phone or email.
Some countries may collect customs duties and taxes for international products entering the country. It is customer's responsibility to research and be knowledgeable about any brokerage fees, customs duties or taxes that may be charged in their country and be ready to cover the fees.
Please contact us for an approval prior to returning your product. All our products are tested at the factory and come in 100% working condition.
After the approval, you may exchange the product within 30 days from its arrival, please inspect the products as soon as possible. MozartElectronics.com reserves the right to test returns and impose a customer fee equal to 20% percent of the product sales price if the customer misrepresents the condition of the product. Any returned product damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering, will result in the customer being charged a higher restocking fee based on the condition of the product. Customers are responsible for the return shipping.
In case you attempted to install the product and was unable to figure it out, no longer need it or bought a wrong item and want to return it, there will be a 20% restocking fee applied to all refunds and you will be responsible for the return shipping fees. We do not provide return labels.
To avoid additional charges, our products must be returned in original box or safely packaged in another box with padded envelope, with no wear and tear or damages to any components.
It's customer's responsibility to make sure they are buying the right product for their model and understanding basics of the installation process. Please carefully read product description, if not sure which product is the right fit for your car, please contact us for assistance.
We encourage you to carefully read our installation guide before beginning the installation or use professional help. If you have any questions during the installation, please don't hesitate to send us an email with pictures or videos of your installation process and our support team will be happy to help installation or troubleshooting any issues.
All our products are covered with 1-year limited manufacturer warranty, covering manufacturing fault. Please note, wiring and cables are not covered by the warranty since they can be damaged by customer during improper installation or system exploitation. If you need replacement wiring it can be purchased as the replacement part. If your product experiences any problems, please contact our support team with your order number. Customers will be responsible for a return shipping cost of defective items.
Yes it is.
Please make sure that you follow below steps:
1/ Download the package from themeforest.net (the file is in zip format)
2/ Extract the file you've just downloaded.
3/ Find this file: ella-3.0.0-sections-ready.zip in the folder Ella Sections Ready 3.0.0, then you just need to upload ella-3.0.0-sections-ready.zip file to your Shopify store.
To save your time and reach our support quickly, please follow below steps:
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@example.com
Yes, we will assist you to install the template if needed
Yes, we do. Please send your customisation requests to firstname.lastname@example.org, we will give you our quote. Thank you.
Yes. You can turn on/off the animation in the Setting page.
Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).
Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.
The theme package includes theme source, Photoshop design files, sample data and manual guide.
That is not a problem. You just need to modify the width/height ratio in theme settings.